FAQs

Pricing and payment

As all our blinds are made-to-measure we cannot provide you with an accurate quote over the phone. Although you can get an idea of price by using our shutters calculator here

If you book an appointment with one of our advisors they will be able to measure up and provide a quote for you. During the appointment there will be no pressure to buy, and your advisor won’t overstay his or her welcome either; average appointment times are around 45 minutes.

The time varies depending upon the type and number of products you’re interested in. If you are looking for blinds for an entire conservatory, your appointment will take longer. However, if you need one simple Roller blind for a bathroom, it may be much quicker.

A deposit of up to 100% will need to be paid when you place your order, depending on the value of the order.

It is our guarantee that we will not be beaten on price. We promise that if you find the same blind, in the same size and with the same specification and service, at a cheaper price, we will refund the difference. See our terms and conditions for full details.

When you order from us you don’t just get beautiful blinds, shutters, curtains, and awnings, made to fit perfectly. Our great value prices include our expert measuring and fitting service so you’ll also get the best advice on the perfect solution to transform your space and suit your budget.

Appointments

We will arrange for an advisor to visit you in your home at a time that is convenient for you. We aim for an advisor to visit you around five days from when you book your appointment but this may vary depending on location and advisor availability.

Complete your details on our online appointment form and we’ll be in touch to arrange a convenient time

Average appointment times are around 45 minutes but this will vary depending upon the type and number of products you are interested in. If you are looking for blinds for an entire conservatory, your appointment will take longer. If you need one simple Roller blind for a bathroom, it may be much quicker.

You can cancel you appointment by calling our customer services team on 07742 559833.

We have design consultants who are specially trained to offer advice on conservatory blinds, shutters and awnings and expert advisors who have in depth knowledge of our blinds and curtains. You may need to book two separate appointments depending on the products you are looking for.

You will receive a confirmation email once you have booked your appointment, then a reminder text a couple of days before.

Our appointments are FREE and no cost will be added to the product when bought.

Yes you can book an appointment up until 9pm at night.

Fitting & Installation

Your installation will be ready to be fitted two to three weeks after you placed your order. Your advisor will arrange the fitting time with you when you place your order.

Before the fitting, please clear the window area and make sure that any existing blinds or curtains are taken down.

This depends upon the type of order you have placed. Your advisor will be able to inform you of this at the appointment stage.

This is usually the case, although there may be circumstances when someone else needs to do the fitting, for example if your advisor is ill. Some advisors work with a partner who will carry out the fitting. They will let you know about this when they are booking the fit appointment.

There is no cost to rearrange a fitting and the simplest way to do so is by contacting customer services team on 07742 559833.